Put simply, our objective is to manufacture the highest quality window blinds.
We can ensure the quality of our products we sell are of the highest standard, as we are one of very few manufacturers in the UK with our own manufacturing facility.
We’re so confident in the quality of our work that we are proud to offer our customers a 3 Years Guarantee on ALL our products; this means we’ll cover the parts and materials that make up your blind and arrange to replace like for like should an issue arise.
We will cover all components, mechanisms, cords and chains for the full duration of our 3 Year Guarantee. We do have some exclusions, which relate typically to fabrics where we only offer a 1 Year Guarantee on fading, general wear/tear & warpages
If your blind is under 1 Year since receipt of delivery, then we will cover any labour and delivery back to you at our own expense
In any event, we will always ask for photographic evidence to show and assist our quality control and management team with their inspections.
Any blind to be returned to us for repair or inspection is to be undertaken at the customer’s expense; we strictly ask that the blind is securely packaged and protected as any blind received back with in-adequate packaging will be refused by our warehouse..
If your blind is over 1 Year since receipt of delivery, then we will not cover labour, collection and delivery at our expense. We will issue you with a quote for the works required but of course stand the cost for any componentry or cords etc.
There are however some conditions and exclusions to this:
| Product | One Year | Three Year | Exclusions |
|---|---|---|---|
| Vertical Blind Fabric Slats | Yes | No | Fading, Wear & Tear |
| Vertical Blind Headrail | Yes | Wear & Tear | |
| Roller & Pleated Blind Fabric | Yes | No | Fading, Wear & Tear |
| Roller Blinds Mechanism | Yes | Wear & Tear | |
| Wooden Blinds | No | Colour Fade, Paint Flake, Warpage | |
| Wooden Blinds Mechanism | Yes | Wear & Tear | |
| Perfect Fit Blind Mechanism | Yes | Wear & Tear | |
| Aluminium Venetian Blind | Yes | Humid/Moist Rooms | |
| Roman Blind Fabric | Yes | No | Fading, Wear & Tear |
| Roman Blind Headrail | Yes | Wear & Tear |
Legal Bits
Finally, this guarantee is exclusive and we will only cover a product supplied by blindsbypost.
In no event are we to be deemed liable for any other direct or indirect damage, fire, personal injury, loss, costs, expenses or other incident outside of our control.
This guarantee does not affect your consumer statutory rights under UK law.
We reserve the right to ask for digital images of any query or complaint, and we ask for this to be communicated by eMail to [email protected].
We hope you will agree that our guarantee is plain and simple, but if you do have any questions please don’t hesitate to contact our Customer Services team if you have any queries or problems with any of our service or products.